Frequently Asked Questions
Answers to the questions we hear most about Hair Color Hub, our products, shipping, returns and subscriptions. Can't find what you need? Email hello@haircolorhub.com or call 347-216-6388.
Who runs Hair Color Hub?
Hair Color Hub (haircolorhub.com) is owned and operated by KB Majestic Inc, a company based at 5314 16th Ave, Brooklyn, NY 11204, United States. We are an independent online retailer of professional hair color, salon hair care, hair loss and skin care products.
How do you select and source your products?
Yes. We sell genuine brand-name products, purchased through legitimate distribution and retail channels. Hair Color Hub is an independent retailer and is not affiliated with, sponsored by or endorsed by the brands we carry. All brand names and trademarks belong to their respective owners.
Which brands do you carry?
Our range includes professional hair color, developer, hair care and styling products from brands such as Joico, Amika, Kenra, Olaplex, Aquage, Nioxin, K18, Loma, Rusk, Phyto, Clairol Professional, Goldwell and Brazilian Blowout, skin care from Revision Skincare, SkinCeuticals, EltaMD and Alastin, and hair regrowth products including Kirkland Signature minoxidil. Availability changes, so please check the product page for current stock.
How fast do you ship?
Orders placed by 3:00 PM EST ship the same day; orders received after that ship on the next business day. Standard shipping within the United States is expected to arrive in 3 to 4 business days, and Express shipping in 1 to 2 business days.
How much does shipping cost?
Standard shipping within the United States is free on orders of $100.00 or more and $4.90 on orders below $100.00. Express shipping is also available, and its exact rate is shown at checkout.
Do you ship outside the United States?
International shipping is available where offered, and the eligible options and rates are shown at checkout once you enter your address. Some items, including Kirkland Signature minoxidil, are for sale and shipment within the USA only.
What is your return policy?
You can return items within 30 days of delivery if they are unopened, unused and sealed in their original packaging, with your order number or proof of purchase. For health and safety reasons we can't accept returns of hair color, chemical treatments, skin care or other personal care products that have been opened or used. Please email hello@haircolorhub.com or call 347-216-6388 to start a return and wait for our reply before sending anything. Return shipping is the customer's responsibility unless the item arrived damaged, defective or wrong.
What if my order arrives damaged or wrong?
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and a photo, and we'll make it right with a replacement or refund.
How long do refunds take?
When we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few extra days to post it. Original shipping charges are not refunded.
Can I subscribe to products?
Yes. Many of our products can be ordered as a monthly subscription with 5% off: choose the subscription option on the product page before adding it to your cart. You can view and manage your subscriptions from the Manage Subscription page in our menu, or email us and we'll help.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.
How can I contact you?
Email hello@haircolorhub.com, call 347-216-6388, or use the form on our Contact page. Our mailing address is KB Majestic Inc, 5314 16th Ave, Brooklyn, NY 11204.
Full details: Shipping policy · Refund policy · Terms of service